Delivery & Return Policy
This document outlines the official policies for OzSuperStore (ozsuperstore.com.au), an Australian online retail store operating on WooCommerce/WordPress. It covers Shipping Policy, Return & Refund Policy, and Terms & Conditions, along with SEO implementation notes for the developer. All policies
comply with Australian Consumer Law (ACL).
Delivery Options Overview
WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Orders over $100: All day delivery. Order anytime: |
FREE |
|
Orders under $100: All day delivery. Order anytime: |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Shipping Policy
OzSuperStore ships exclusively via Australia Post — Australia's most trusted postal service. We offer flexible handling-time options to suit different product types and stock situations.
| Handling time | When it applies | Delivery estimate* |
|---|---|---|
| 1 business day | In-stock, ready-to-ship items | 2–7 business days after dispatch |
| 3 business days | Items requiring processing / packing time | 4–9 business days after dispatch |
| 7 business days | Pre-orders, sourced or bulk items | 8–14 business days after dispatch |
*Delivery estimates are indicative. Australia Post delivery times may vary by destination, remote areas, and peak periods (Christmas, public holidays). Express Post options may be available at checkout.
Additional shipping notes
- All orders are dispatched from Baulkham Hills, NSW 2153.
- Tracking information is provided via Australia Post once your order is dispatched.
- We currently ship within Australia only. International shipping is not available at this time.
- Orders placed on weekends or public holidays begin processing on the next business day.
Returns & Refunds Policy
OzSuperStore is committed to customer satisfaction. We accept returns in accordance with the Australian Consumer Law (ACL). If you receive a damaged or broken item, we make it right — free of charge.
Return eligibility
| Condition | Eligible? | Details |
|---|---|---|
| Item arrived damaged | Yes | Full return or replacement, free of charge |
| Item arrived broken | Yes | Full return or replacement, free of charge |
| Item not as described | Yes | As per Australian Consumer Law |
| Change of mind | Case by case | Contact us within the return window |
Return window
- Returns must be initiated within 30 days of receiving your order.
- To start a return, contact us via the website contact form or email with your order number and photos of the damage.
- Once approved, a free return label is provided — no cost to you for eligible returns.
Return address
3/10–12 Kenneth Avenue
Baulkham Hills NSW 2153
Australia
Refund process
Contact us within 30 days with proof (photos/video of damage).
Our team reviews and approves the return within 1–3 business days.
A free return shipping label is emailed to you.
Refund or replacement processed within 5–7 business days of receiving the return.
Terms & Conditions
By accessing or purchasing from ozsuperstore.com.au, customers agree to the following Terms & Conditions. These terms are governed by the laws of New South Wales, Australia.
3.1General
- OzSuperStore operates as an online retail store via ozsuperstore.com.au.
- We reserve the right to update these Terms & Conditions at any time without prior notice.
- Continued use of the website constitutes acceptance of the current terms.
- All prices are in Australian Dollars (AUD) and include GST where applicable.
3.2Orders & Payment
- Orders are subject to acceptance and availability. OzSuperStore reserves the right to cancel any order.
- Payment must be completed at checkout. We accept major credit/debit cards and other methods listed at checkout.
- You will receive an order confirmation email after successful payment.
- OzSuperStore is not liable for delays caused by incorrect address or contact information provided by the customer.
3.3Product Information
- We strive to ensure all product descriptions, images, and prices are accurate.
- Product colours may vary slightly due to monitor/screen settings.
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
3.4Privacy & Data
- Customer data is collected solely for the purpose of order fulfilment and communication.
- We do not sell or share your personal information with third parties, except as required for delivery (Australia Post) or payment processing.
- Our full Privacy Policy is available on our website.
3.5Intellectual Property
- All content on ozsuperstore.com.au — including images, logos, and text — is the property of OzSuperStore.
- Reproduction or redistribution of any content without written consent is prohibited.
3.6Limitation of Liability
- OzSuperStore's liability is limited to the value of the purchased product.
- We are not responsible for indirect, incidental, or consequential damages.
- Nothing in these terms limits rights under the Australian Consumer Law.
3.7Governing Law
- These terms are governed by the laws of New South Wales, Australia.
- Any disputes will be subject to the exclusive jurisdiction of NSW courts.
